With off-the shelf software that is also open source, you will always find people who have worked on implementing the software for other clients, who understand how it works, and know how to fix problems or add new features to your site.
It will be cheaper to run in the long run. The Total Cost of Ownership for Open Source packaged solutions (which includes not just the cost of implementing the software, but also of maintaining and upgrading it) is almost always less than that for custom or closed source solutions. A lot of Open Source solutions are free, which means that you pay even less for implementing them.
Gartner, the research company, agrees. In its report,
'Cost Cutting in Ecommerce, 2009', Gartner says that
'except for market leaders, such as Amazon and eBay, custom development is likely to be a waste of effort and money'. By choosing commercial, off-the shelf, or open-source e-commerce applications, Gartner estimates that enterprises can save between 35 and 45 percent of ongoing maintenance and license costs.
Find out why
Magento Ecommerce is our favourite Open Source e-commerce solution.